Important Updates

We understand the concern and uncertainty you may have about Coronavirus (COVID-19) and the potential economic impacts for you and your family. We are here for you and all of our customers as we strive to provide outstanding service during this challenging time.

If you are experiencing challenges with upcoming payments or have already missed making a payment, please login to your account to view what options are available to reschedule or defer payments based on your situation. Also, you can call us directly to speak to an agent about what assistance options are available.

How to Reach Us

Toll-Free Number   (888) 225-0080
Hours of Operation   Mon - Fri: 8am-10pm Eastern Time
  Sat - Sun: 9am - 6pm Eastern Time
Email (Anytime)


Manage Your Account Online

With Elastic, you have 24/7 access to manage your account online. Here’s a quick list of what you can do on 

  • View Balance
  • Make/Manage Payment(s)
  • Change or Reset Your Password
  • Request a Cash Advance
  • Payment Assistance (for qualified customers)
  • View Statement(s)
  • Update Your Account Information