Keeping your financial and personal information secure and confidential is one of our most important responsibilities, and we take that responsibility very seriously.

What we do to protect your information

At Elastic, we understand how important security and privacy are to you. Here are just a few of the steps we take to protect your personal information:

  • Computer virus protection helps to detect and prevent computer viruses from entering our computer network systems.
  • Firewalls help to block unauthorized access by individuals or networks.
  • Secure data transmissions help to ensure that information remains confidential. Elastic uses 128 bit Secure Socket Layer (SSL) encryption to transmit information to you and your bank.
  • Only authorized employees have access to your personal information.

What you can do to protect your personal information

You play an important role in protecting your information. Here are some tips for making sure that your personal information is protected.

  • Regular email is not secure, so don't use email to send confidential account information. Instead, use the Contact Us link on our web site to send secure messages to Elastic.
  • We recommend that you use a recent version of either Microsoft Internet Explorer or Firefox to access our web site. These browsers support the latest encryption and will help to ensure that your connection to Elastic is secure.
  • Choose passwords that are difficult for others to guess. Use a mix of upper and lowercase alphabetical characters and numerical characters when creating a password. Don't use your personal information such as your birth date or pet's name as a password. Keep your passwords for each account unique, and don't write your passwords down in a place where others could find them.
  • Secure your computer by using antivirus and firewall software. Also, make sure that you keep your operating system up to date and install the latest security patches. See the links below for more information on protecting your PC.
  • Remember that Elastic will never ask for personal information such as passwords and account numbers through email.
  • Be on the lookout! If you notice anything suspicious, please contact Elastic immediately.
  • It's a good idea to check your credit report at least once a year to make sure there is no unauthorized activity. See below for information on obtaining a free credit report.

Want to learn more?

Here are some links to learn more about protecting your personal information and preventing identity theft:

FTC Tips on Information Security

FTC Identity Theft Information

Microsoft Security Home Page (for Windows users)

Information on Obtaining Free Credit Reports