Important Updates

We understand the concern and uncertainty you may have about Coronavirus (COVID-19) and the potential economic impacts for you and your family. We are here for you and all of our customers as we strive to provide outstanding service during this challenging time.

Please read below for some recent changes and important updates regarding the COVID-19 impact at Elastic.

Applying for an Elastic Line of Credit

To apply for an Elastic line of credit, you must enter the enrollment code from the letter you received. If you did not receive an Elastic offer in the mail, please note only applications with an enrollment code can be processed at this time. Thank you for your understanding.

How to Reach Us

Toll-Free Number   (888) 225-0080
New (temporary) Hours   Mon-Fri: 9am-6pm Eastern Time
Email (anytime)

As you can imagine, call volume is higher than normal. We’re working hard to return to the service levels you expect. For faster service, please access your account online. If you need assistance with your Elastic account over the weekend, please email us at


Manage Your Account Online

With Elastic, you have 24/7 access to manage your account online. Here’s a quick list of what you can do on 

  • View Balance
  • Make/Manage Payment(s)
  • Change or Reset Your Password
  • Request a Cash Advance
  • View Statement(s)
  • Update Your Account Information