Important Updates
We understand the concern and uncertainty you may have about Coronavirus (COVID-19) and the potential economic impacts for you and your family. We are here for you and all of our customers as we strive to provide outstanding service during this challenging time.
Please read below for some recent changes and important updates regarding the COVID-19 impact at Elastic.
Applying for an Elastic Line of Credit
To apply for an Elastic line of credit, you must enter the enrollment code from the letter you received. If you did not receive an Elastic offer in the mail, please note only applications with an enrollment code can be processed at this time. Thank you for your understanding.
How to Reach Us
| Toll-Free Number | (888) 225-0080 |
| New (temporary) Hours | Mon-Fri: 9am-6pm Eastern Time |
| Email (anytime) | support@elastic.com |
As you can imagine, call volume is higher than normal. We’re working hard to return to the service levels you expect. For faster service, please access your account online. If you need assistance with your Elastic account over the weekend, please email us at support@elastic.com.
Manage Your Account Online
With Elastic, you have 24/7 access to manage your account online. Here’s a quick list of what you can do on elastic.com:
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- About Us
- What You Need to Know
- Terms & Conditions
- Privacy Policy
- California Disclosures and Privacy Policy
- Site Map
- Statement Guide
- What is a Line of Credit
- Cash Advance Credit Line
- Personal Line of Credit
* Credit limits may vary by state of residence. Minnesota residents have a minimum Cash Advance of $1350.
The Elastic line of credit is offered by Republic Bank & Trust Company. We will charge a 5% or 10% Cash Advance Fee, depending on your Billing Cycle, for each Cash Advance you request. We will deduct the Cash Advance Fee from the amount of the Cash Advance you request, and deliver only the Elastic Cash amount to you. You are required to repay a portion of your Balance each Billing Cycle, and if you have a Carried Balance of greater than $10, a Carried Balance Fee of $5 - $350 will apply. Consult the Terms and Conditions for complete details. Elastic is an expensive form of credit and should not be used as a long-term solution.
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